FAQs

Absolutely! If you do not like the product or find damages to the product, you can contact us at support@fryssuperstore.com and we'll get it addressed.

What to do in 3 steps:

Step 1
Try to troubleshoot the item by checking the manual we provide in the package. We can often solve the problem without you needing to send anything back. In many cases, the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2
If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS, or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at support@fryssuperstore.com.

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 5-8 business days (Please allow 2-3 business days for processing).

We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.

Currently, we only ship to the United States. However, we cannot ship to P.O. boxes or military bases.

We ship orders from our fulfillment warehouses right here in the USA using USPS mostly and occasionally UPS & Fedex. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.

All of our items are shipped fast & most products ship free right here in the USA. Because we fulfill all of our items from the USA you can expect to receive them on average in 5-8 business days.

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number associated with your order. You may also visit our website at any time and click on our Track Order page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Track Order page after 5 business days, please contact us immediately at support@fryssuperstore.com and we will do all we can to investigate.

Please visit our Refund Policy Page for full information on our refund policy.